Absolutely no issues until I had a technical problem and needed a new router. After 2 weeks, 15 attempts trying their customer service. Another 2 attempts to speak with management I'm getting no where. They loose my orders, or say they've never put one through. They make me run the same tests every time I contact online or via phone with the same results they somehow don't record. The only way it seems they will actually send me a new router is for me to renew my contract for another 24 months! It's by far the worst customer service I've ever had. I'm a technical advisor by trade so in a good position to know what I'm dealing with too. I'm still waiting for a router. And have tried and tried. I won't give up calling them every day. As I want it known how bad they are.