Horrendous. Guy came to install it as I was working in My office. Heard lots of banging then silence. Went to inspect. The guy nowhere to be seen and wires after wires nailed to my fireplace. I was furious. The guy disappeared and NEVER came back. I should of cancelled my contract then No installation. Now I’ve upgraded to a 4k box that does not pause rewind and you need a usb to record and you CAN NOT turn it over once it records. Customer service really is the worst you will EVER experience. Do not get this box the technology is from years ago. Sold it misleadingly. Records one programme at a time and you can’t turn it over. Even the 1970s VCR when it first came out had the technology to turn the tv over. This new box will ensure talk talks down fall as they are laughed out of the market by other providers. I’d rather pay a fortune now with another provider. They really do not care. You’ll be passed over to any one. Think you’ve sorted the matter then find out there’s no record of it. Please go ahead and get talk talk and you’ll end up writing a review like this !!!