Horrendous to deal with. My mum had a fault on her line so for a week she hasn't had any internet or phone line. They ran a test and said there was a fault, and an engineer was coming out, they never turned up. I rang today and they won't send an engineer out until my mum who is elderly does some tests in the house. They are expecting her to take the front of the box off and do some tests. I explained she can't do that, and I am not at her house to do it. They said nothing else they can do until that's done. I asked to speak to a manager, and they wouldn't speak to me, the operator said they would only say the same as she had told me. My mum has no phone to call them and is unable to bend down and test the box so there is nothing they can do. Polite lady but rubbish service and just kept repeating the same sentence over and over again. Will be recommending my mum moves to another provider.