My 85-year-old mother is without internet. I have been trying for days to get an engineer rescheduled to visit. All they have to do is call her but they insist on hour-long text messaging and webchats which get nowhere because I do not know her password. My mother also does not know her password. I have made four long calls to them where they insist on me calling my mother on another phone so they can hear her say she is the account holder! Now 'Eugeryl' of the Filipino webchat 'support' team says that the relevant department is closed. Utterly utterly hopeless. Avoid.