If 0 was possible I would still be classed as benevolent. Tried to close an account today! Two hours of back and forth, transfer, what you like sir, transfer, here's an out of hours contact number to call, alright, here's a number you can call, but we can offer you a better deal. I DON'T WANT ONE!! Now I've got to give them 30 days notice, I think I'm out of contract anyway. Hum ho, gladly pay an extra month to be rid of these incompetents. Sad, because never had a problem with their service (technical), sad to say their customer service is not even comparable to a TV comedy show. Next time I need a contract, sorry ladies and gentlemen at Talk Talk, you won't even be in the game! APPALLING.