Made an appointment with an engineer for 4pm - 6pm turned up 10.30 am said in area now . I was on my way out to hospital so said come back at the appointed time. He phoned said he had been done everything outside so he was finished. He was a LIAR He did nothing my phone line is connected to emergency call out because I fell and was unconscious for 5 days , lost 5 pints of blood in hospital for 7 weeks...... I told TalkTalk this . They don't care , rude left me with no emergency connection for 10 days, so NO PHONE.... NO TV ..... NO BROADBAND All the call centres are in the Philipines they are rude, can't speak English or understand English .......I ASKED TO KEEP MY PHONE NO..... they lost it I am 73 I have to contact all hospitals, doctors etc. THEY DONT CARE.... they made me wait another 10 days for a second appointment. Saying I should wait like everybody else......have taken £14 more from my bank than was agreed..... but are telling me they can't find my account....... if you want a call centre abroad with idiots making you spell everything up to nine times cos they do not understand anything . I was raised in Bucks so I don't have a regional accent.....dreadful dreadful worst ever experience with any company I have had