An absolute nightmare, I wanted to cancel my account ( a long time out of contract) was hardly at home … first 2 cancellation phone calls cut off in the final minute, never a call back. Finally after 3 months, I stopped my DDebit haha suddenly got a ‘manager’ get me another operative to cancel GOT CUT OFF SECONDS from confirmation! Again no call back. Sent a bill ..ignored it, got a phone demand, paid it, JUST TO GET RID though no service, and allegedly paid one month in advance at original contact. Have had a £33.20 bill for the last 8 months, 2 investigations by Moorcroft debt collection ( both times the dismissed their claims) Still going through it nearly one year later, now going to a formal complaint group. Never had the speeds promised, never had Wi-Fi in my 3rd bedroom, in a one level flat!!!! Never recommended by me EVER!