Rang on behalf of my Mum. We were trying to get her a better deal as she is 90 this year and does not use it. Rang and spoke to a man who tried to help. Unfortunately he wanted to ring back at 6pm but I had to be with my Mother. This I could not do. All we had to do was for my Mother to tell him my email address. I said I would ring back and be with Mum the next day. I did do this but the women who answered told me what I had discussed on the 13th Jan did not count on the 14th. She would not listen to me and was not understanding at all. We then rang B T who set up an account for Mum a lot cheaper than the 48 pounds Mum paid that month to Talk talk. All I wanted was to complete the deal with Talk Talk but their customer service lady did not want to know. Next day Talk Talk wrote to Mum asking her to come back. To late Talk Talk you need to train the women better.