I have not been a Customer with Talk-Talk for 7 months, I spoke to an Operator who set my Balance at £0.00, after stating that I owed them numerous amounts of Money for Services & Broadband I never received. I switched to Shell Broadband who are a much better Internet Service Provider. Yet I still recieve Letters & Emails stating that I have a Balance outstanding which is Bulls***, I have spoken to numerous Operators & each one told me that my Account is still active, which it shouldn't be. So, Talk-Talk needs investigating cause how many others Accounts are still active even though they are no longer customers. To anyone considering becoming a Customer with Talk-Talk, the answer is simple. DON'T. go with any other IPS. Someone from Trading Standards should get off their a** & investigate & shut that Company Down. Totally useless & a waste of Space.