Shocking customer service Have been with Talk Talk 2 years. Moving house to a new build property BT outreach box in house . Told to cancel current account and take new account then told 5 weeks for engineer visit. I work from home for the NHS so that is unacceptable. As in the cooling off period called to cancel, followed up by email and live chat. Ordered BT broadband would be installed in 7 days… this was then cancelled by BT as still showing as live order at Talk Talk! Repeated chats emails etc and order still not cancelled. Shocking treatment and customer service! Would not recommend them to anyone ! Also tried the cancellation team useless