Talk talk is the worst company imaginable, avoid them at all costs!! I cancelled my direct debit with them given my services ended after having to give 30 days notice. my bill doubled because it was outside of the contract. Because talktalk charges in advance, they sent me a bill on the 8th Feb for £42. Given my services at 12.01am ended on the 9th Feb I ignored it(waiting for talktalk to credit back), but because it took them 6 weeks to credit it back. I received a missed payment flag on my credit score. So now my 10+ years of a perfect credit report is ruined. Loans are refusing me credit! Then I contact customer service and either the people can't communicate effectively or they give me a different story each time. I have tried contacting the credit agency, for which they contact talk talk but they won't accept removing it. Don't risk dealing with this company, virgin media is a lot better.