Disgusting and dishonest company. Was informed my price was increasing at end of contract so I called and negotiated a better price. When my bill arrived it was inflated by around 60% so I called to complain. They gave me a credit then the same thing happened for the next 3 months resulting in about 2 hours PER MONTH spent wasting my life talking to liars and idiots. Constantly being transferred to the wrong department . Being promised a call back to be left waiting like a fool. They are not necessarily short staffed but spending hours with a query that should in any other organisation take 5 minutes. If they can’t answer your query they transfer you and after waiting 5-10minutes (if you are lucky)you get through and they hang up. The people who run this company must be seriously incompetent and should be ashamed of themselves. Moving on , try logging into your account online. If you are lucky you may be able to view your account if you have half an hour to spare as there is an issue with the portal from an iPad. Reported 6 months ago but still the same issue.Call them and you are asked numerous times to provide your landline number. As a full fibre customer I DONT HAVE A LANDLINE. Avoid this provider at all costs as they will suck the life out of you. The reviews for this company are really bad but trust me multiply it by 10 and you are getting close