y mother was paying an excessive amount for her service; of which she used only her phone. Suffering from Alzheimers, deafness and minimal technical understanding, she asked for the service to be discontinued. We then received the typical - we're sorry to lose you - e-mails followed by bills for future months of service - despite her contract having ended and her having confirmed she didn't want the service anymore. All services have been satisfactorily suspended but she is still getting demands for payment months after she cancelled. It's terrifying her. There is no way to speak to Talk Talk (seems a bit contradictory) as the account details are no longer accepted (it's been cancelled); the 'chat' on the online web-page doesn't work and all the e-mails sent to her are 'no-reply.' So there is no way to inform them of their mistake; meanwhile my 84 year old mother with Altzhiemers who struggles with most things, has this added 'terror' to deal with. Appalling and inhumane.