If I could give 0 stars I most certainly would. Without doubt the worst customer experience of my life. For the past 4 months broadband has dropped connection on average around 6 times a day. Nobody is interested in resolving the matter; promised calls never happen, 3 engineers have failed to show for promised visits (getting one of these was like getting blood from a stone). Token gestures such as replacement routers are sent out which make no difference. Ridiculous reasons are given for the Wi-Fi not working - one of which was my Apple Watch, despite it being 200 miles away. Their pitifully poor service has stressed my kids out during their exam revision period, as they’re unable to rely on the Wi-Fi. Avoid at all costs, they are a dreadful organisation