If I could give a minus score - I would. I have been dealing with this company for over a year, with what started off as 1 complaint, has escalated in more complaints than i know what to do with. This is my latest response to the customer services person who committed to someone calling mem back between 12 and 2pm TODAY. Didn't happen, and this is not the first time. Going on their website and reading their VALUES is actually laughable, they should get penalised for false advertising because they DO NOT LIVE UP TO EVEN 1 OF THIER VALUES - totally laughable. If i ran my business like them I would be bankrupt. DO NOT CHOSE THIS PROVIDOR if you want quick resolutions, a brilliant service, honesty, integrity and customer focused care. Hello Priscilla, Complaint reference: CMP-441037 Thank you for getting back to me with regards to my outstanding overdue for consideration complaint. You checked my account and should have seen a number of ongoing complaints that I register EVERYTIME you FAIL in your duty to respond to your own commitments. You chose to see that the complaints manager tried contacting me on the 16th of June 2023 however, you chose to ignore that i called back within 5 minutes of missing that appointment, because i was on the phone to the mental health team as I suffer crippling anxiety when in situations such as this prolonged situation you have forced me into for over a year. You chose to ignore that I then spent 2.5 hours on the phone trying to relocate that person who called and did not even bother to leave a message. You chose to ignore that when I finally tracked them down they agreed to call me back after dealing with their current customer. You chose to ignore that I informed the third parry i would call back if i did not receive a call back. You chose to ignore that when i rang back to find out why that person had not called back, i was informed she had gone home, after I sat on the phione for over a hour whilst you tried to contact her?. You chose to ignore that this was the first of many many times this situation had been repeated. I wonder are you going to CHOOSE to ignore that the person you scheduled to call me back TODAY has not called? Are you also going to choose to ignore that i have updated my MOBILE phone number at least three times? Are you going to choose to ignore that the said operator, who will try and tell you she rang and no-one answered, as was the response the last time 'someone tried to call', even though I have called in and emailed my new number? I am not choosing to ignore that the way you have treated me a s a customer has conributed to the decline in my mental health. i have been at the clinic with the psychiatrist this morning and have explained to her how YOUR COMANY is greatly contributing to my decline. I am not choosing to ignore that you are still religiously managing to take YOUR money every single month whilst these complaints have been outstanding, and that you NEVER FORGET to, take that money. I am not choosing to ignore that your company is not customer focused, but is entirely money motivated without a care for its customers whether they are vulnerable or not. I am not choosing to ignore that i have had TWO phone calls scheduled for a CEO to contact me and both times they have failed in their duty to do so. I am not choosing to ignore that I find your company's conduct disrespectful, harmful, unprofessional and highly unorganised, when it coms to customer care. Please DO NOT CHOOSE to ignore my request for all my dealings with you via my Data Subject Access Request, because this WILL highlight every single email, and phone call I have made to you (well over 250 hours) regarding this ONE COMPLAINT that has now exacerbated itself in to a plethora of complaints. I WILL be taking this to the OFCOM regulator, and YOUR company will be dealt with by someone who YOUR COMANY cannot ignore. Meanwhile, I am posting your letter and my response on TRUSTPUILOT and every other platform I can think of, so that NO OTHER [person is made to suffer the way you have made me suffer. Good Day to You, Anne-Marie