The connection was supposed to be done on 13 July 2023 as arranged when I first contacted TalkTalk. The engineer came and found there was a fault on the exterior land line, and left. On the 14 July 2023 another engineer turned up, changed a connection boxin the house, checked the line and found there was a fault on the exterior land line, and left. I have checked my connection via TalkTalk on 20 July 2023 and found the line is defective. The company also changed my phone number without my permission this new number has a perminant engaged tone. While all this is going on TalkTalk billed me for the initial connection (which did not happen) and a monthly bill, when I phoned and cancelled they will bill me for a further 30 days. I am refusing to pay for the services not provided and have cancelled my direct debit despite their warnings. I have contacted Resolver to sort this problem about payment as TalkTalk have not kept to their contrct with me. I have emailed TalkTalk and stated this is a frustration of contract as the salesman and myself did not know about the line fault at the time of the initial phone call. I have asked for a Deadlock or Final Responce letter from TalkTalk but nothing has happened. My next port of call is CEPR (a branch of OFCOM) to try and resolve this matter, all I ask is the billing is cancelled , but they do not seem to understand my request. As a result of all this I have remained with Virgin Media and negotiated a better deal.