This was the worst experience I have had with any company in my lifetime. (I'm 50). My router hadn't arrived. When I enquired where, the call operators were so rude I told them not to send the router and to cancel the order. Then: Spent over four hours on the phone and website during the 7 calls i made that day. I had the call dropped on 3 calls after staff claiming they don't know what to do. I was lied to by operators saying they couldn't cancel my order please I failed security. I was lied to again when they claimed they couldn't cancel it because I could not provide my talktalk home number even after I told them my package was not allowed a home number. (I know) All I could do was cancel my DD. Guess what? They re-instated it. I had to call the bank and sort that. Then I recieve an email saying my router is on its way...... So... do you still think talktalk is a good idea. Apologies for writing a similar review previously but am writing this one the Trading standards Gov dep. You see an app on my device record all calls automatically and I think they will take a very, very dim very upon Talktalk.co.uk's operative tactics and behaviour.