My experience has echoed so many others on here. Left without service for over a month due to countless errors and absolutely zero communication from TalkTalk, or completely erroneous info from them. I have so many chat transcripts indicating contradictory information, promises unkept, and wild inaccuracies. We were told we'd receive compensation for our massive inconvenience and could only address it once we'd finally received our router (3 weeks after we should've had it), and that we'd have to call. We were told on the chat our appt time and after that time came & went w/o a call & having to call TalkTalk, were told it was a completely different day and time. I despise this company, our issues are still unresolved and ongoing even though we finally have service (now our bill is wrong, amazing). Avoid at all costs.