Like so many people commenting on here, talktalk are the biggest joke of a company around. Was more than happy to move from Virgin over to talktalk for full fibre (as advertised on their website as being available) day of the installation came “sorry we can’t do it the cabling needs to be done” ok fair enough but my internet runs out on 20th. They rebooked it for then and I thought all these people saying how bad they are must be mistaken. Received a text on the week of the installation saying it had been put back even though openreach assured me this had been rectified. Called them and they said that I have to go 3 weeks with no broadband and they didn’t care. Offered me £80 to buy mobile broadband and didn’t give a rats ass that it wouldn’t be suitable for me. Had a call from complaints who kept repeating that they offered me £80 so I told them good luck getting the routers back they sent as I feel that is just the right amount of compensation for me and that I shall speaking to the ombudsman. Terrible terrible company who, if they treat brand new customers like that I feel sorry for the existing ones