the one star is for the fact that i have broadband - even though it is slow and no where near the fibre my "invoice" mentions! spent 2 hrs on a chat. all i asked for was their vat number and to have vat invoices. i also asked for a copy of my contract showing when i signed, what i agreed to, and when the contract ended. HOW CAN THAT TAKE 2 HRS??? needless to say they asked if the vat number was the % of vat charged. still dont know the vat number. they said i would only get vat invoices going forwards. they said they were unable to supply a copy of the contract. they said that the summary of invoices (which is all it is on line) only goes back 14 months, but that summary actually only went back 12 months and they argued black is blue that october 2022 to november 2023 was over 14 months. given all of that god help me if my broadband goes down!!!!!!!!!!!!!!!!!!! "and you still have no idea of your company vat number? Do you mean the TalkTalk standard rate of VAT? - 15:24 ... give me strength. i have decided, after 2 hrs of this that i shall forward this as a complaint to your company. to summarize: i have been unable to navigate your online account to find a copy of my contract giving me details of when it started, when it ends and what i apparently signed up to. i have been unable to get from you either your company vat number or vat invoices for money already taken from my account. your company policy is not to leave invoices on your online system longer than 14 months. 08.10.22 - 14.11.23 is 13 months and 6 days. therefore you have either given me the incorrect advice or talktalk should provide the details for the 08.10.22 FOC. i would like you to know that i believe it would be expected for a company to provide a copy of any contract signed. it is certainly illegal not to provide VAT invoices when requested. hazel boulton - Now before we end this chat i am asking you to provide me with the contact details so that i can take this matter further. hazel boulton - 15:31 I understand how frustrating this process is in your situation Hazel and I am willing to go above and beyond to help you with this. I hope that you understand that my hands are also tied when it comes to processes, but I will do my best within my capability to help you. chrizta - Now i now have to leave and would appreciate it if you could please let me have a contact no now please hazel boulton - Now Apologies on this Hazel. I really need to follow the information that I can only provide for this scenario. The number is not available for me to provide."