What an absolutely useless bunch of clowns! Don't waste your time! I arranged a switch to full fibre on the 25th of September. Arranged for the 21st of November, coming near the end of my current contract with another ISP. You would think 2 months should give them plenty of time to get things sorted out! No such luck! Got a message on my account late October to tell me my order has been rejected. Had to call up customer service. I use the term "customer service" very loosely! With the simple query of "Why is my order rejected". I got passed around and put on hold 6 times over the span of 50 minutes, by what I can only describe as giggling Asian schoolgirls. For awhile I genuinely thought I'd accidentally called a nail bar in Vietnam. Eventually someone un-rejected my order. Then everything seemed okay again. A few days before the installation date, openreach done all the external work bringing the cable to the door. The day the router was supposed to come, nothing. Oh dear, not looking good. The day of the installation came, no engineer. At this point I've basically decided I'm out anyway. But I contacted online chat to see what was going on. Sorry for the inconvenience they said. The earliest date I have for an installation is THE 25th OF FOOKING JANUARY!!! THE 25TH OF FOOKING JANUARY I FOOKING SAID!? I arranged the 21st of November on the 25th of fooking September! I've already canceled my current ISP! They've already dug up the fooking road and laid the fooking cable! And now you're telling me you can't connect me for ANOTHER 2 FOOKING MONTHS!!!??? I just canceled my direct debit and told them to cancel everything, I'm out! Bye Bye!