Was supposed to take over our broadband from our previous supplier, but did not notify them and we could not use bt fibre and told us to connect by old phone socket, so now we are paying for two broadband connections,because our previous company have not had any communication from talk talk,phone their customer service, and they have not got a clue ,just passed from department, to department with them having no idea what we were trying to explain to them,I might even now lose my telephone number, because they did not put in the request to take over our broadband service, I am self employed and this number is on every trade website that there is ,I have cancelled the direct debit and have consulted my solicitor to pursue them for damages and compensation