Do not go with talk talk. Talk talk were fine until I moved house and they were unable to provide me with wifi to my new home. 3 years ago. I then received a text message a few days later stating they had cancelled my account as they were no longer able to provide me with wifi. I thought this was fine, there’s plenty of alternative providers, so I thought that was that. Until I revived a debt collection letter three months down the line? I phoned the company and explained the situation. They agreed I was in the right and returned my account back to talk talk who said that I no longer owed any money. So then I thought finally, that’s finished, this was about 2 years ago. However I was wrong, three years later from moving house and this occurred -I’m applying for a mortgage. During the application it flags up I have a default on my account. I was shocked. Apparently, they still expect me to pay a massive bill when they decided that they wanted to cancel my account, as basically Talk talk couldn’t be bothered to send someone to install the wifi to my new address. To top this off, when I phoned up Talk talk, they said I did not owe any money but they can not remove the default. After filing a complaint about this, last week and hours on the phone, today I revived an email stating that I can pay it but it won’t reflect on my credit score. Just to point out - I can afford to pay it but it’s the principle, why do I have to pay when they canceled my account. The customer service is horrendous. I have been told that I do not owe any money, on numerous occasions, that there is no idea where this money has even come from and no one on the phone seems to be able to see any missed payments but ‘unfortunately they cannot remove the default’. To add to this, in order to actually speak to someone you have to talk to an automated voice recording and try and jump through a million hoops to try and speak to an actual person. The worst company I have ever dealt with. Do not recommend. If I could give zero stars I would