Avoid this company at all costs. I have specifically made an account just to write this review in the hopes people will avoid this company. Our account is in my partner’s name but I have been dealing with the ongoing issues we have been having with TalkTalk. To start this review off, I had booked Monday 27th November off work to be around for a CityFibre engineer that was booked in to change our line to fibre in the AM slot of the day (8:00-13:00) which we had been informed about by a TalkTalk letter and several emails and texts. On Monday at 14:00, after waiting around all morning for a no show engineer, I decided contact TalkTalk about this and to see where the engineer was via chat. As I go to do this, and out of interest, I check our broadband speeds through the TalkTalk account as our internet as been slow. I then find out that our speeds are at 8Mbps rather than the guaranteed speeds we are paying for of 29Mbps. So I now had two issues to resolve with them over chat. After nearly 2 hours of back and fourth I get confirmation of: 1. There is a fault with our external line outside of our home which is causing this issues with our broadband speeds but not to worry, they will get an Openreach engineer out to fix this first thing the next day AM slot again (Tuesday 28th November 8:00-13:00) 2. They are really sorry but the engineer just won’t be turning up today due to more work being required before they can install. When I queried when and how this had been communicated to us so that I didn’t have to book a day off, all I got was that they were sorry this wasn’t communicated to us and that CityFibre will be in touch by end of day 4th December to rearrange the appointment So now we get to Tuesday 28th November where my partner has stayed home for the Openreach engineer that will be showing up to fix our faulty external line. Unfortunately, yet again, no engineer turns up. Back onto the chat I go to query this again. After another painful hour of back and fourth I then get informed that the booking was not successful. So again, I query who communicated this to us so that we didn’t have to wait around at home for yet another no show engineer. Yet again, all I got was empty apologies for the lack of communication. They then very kindly rebooked this engineer visit for today, Thursday 30th November AM slot 8:00-13:00. I go online this morning to confirm it is all booked in okay as since this was booked and confirmed as booked in the chat, we haven’t had any confirmation of the visit. Again, after a relatively quick 30 min chat, I am assured the engineer is booked. I decided to contact Openreach directly just to see if they have an appointment booked for today at my address, to my surprise, no appointment had been booked. And so, for the fourth time this week, I go back onto the chat with TalkTalk (with each chat transcript being emailed to my partner so we have an official log of all of this) only to have them give me empty apologies for lying to me after yet another hour of slow back and fourth. I have now tried to raise an official complaint and to be truthful, I don’t think it has actually been logged. I am also now currently waiting on a call back from a manager within 24 to 48 hours time… This is if they even bother to ring me! But trust me, if they ring or if they don’t, this review will be updated either way. So, we are currently running on a broadband that is not running on the speeds we are paying for, and we are waiting for some elusive engineers to turn up and fix the line TalkTalk have admitted themselves is faulty and install our new fibre line. All in all disgusting service but at least they are consistent in lying and wasting my time. I have informed them that in the meantime, while I wait for a call back from this manager, I will be scouring through Ofcom and our contract with them to see what our options are with paying for a service and a “guaranteed speed” that TalkTalk are currently aware they are not fulfilling and have made no attempt to fix. This is our first time with TalkTalk and without a doubt, it will be our last.. Don’t make the same mistake we did by choosing this company.