For anyone who is thinking of taking up the offer of Fibre To The Premises - let me share my experience of incompetence and unacceptable customer support from Talktalk. In November 2023 I signed up to Talktalk full fibre 150 with VoIP - The initial, agreed, FTTP installation had to be rescheduled due to TT failing to dispatch the necessary new router in time. On the new day of installation, it was discovered that TT had not included the Digital Voice Adaptor, which is needed to provide access to VoIP for my house telephone. TT assured me that one would be expedited - it took 5 days to arrive, during which, we had no home telephone connection. After two days of good Internet, and telephone operation, our telephone connection developed a fault - we could neither make nor receive calls. Throught December 23, I spent numerous (unsuccess) frustrating hours on online text chat, and telephone conversations, with different TT support staff members, with promises to log the ongoing fault for further investigation. I was promised follow up calls, from Managers, and a new router - none of which ever materialised. The TT staff I interfaced with were polite and friendly - but, incompetent. Because when I finally connected to someone who knew what they were doing, the problem was fixed within minutes. Bottom line is - we were without a telephone for much of December 23. I have been a Talk talk customer for several years - but, this experience has left me totally disenchanted with them.