Had the Internet connection buffering and going down despite having a booster in place. Sold my house so rang to cancel the service as going to be staying with family until new house sale goes through. Kept on hold spent hours explaining the situation and being told that I would have to give them 30 days notice to cancel my account! Told them I didn't know the date my sale was going through 30 days ago! Still wouldn't listen. Tried to get me to keep my account until the new occupiers decided to connect to the Internet! Said no I wanted to close my account straight away! Still received emails phone calls asking me why I was closing my account the next day. Had to explain everything again after waiting ages to get through. January they send me a final demand for £27.34 for November and when I tried to pay added another £12.50 late payment fee! Rang them to make a payment took 18 minutes just to get through to someone who could take my payment. Upside is he knocked off the extra £12.50. I will never ever deal with this company again.