On July 5th 2016 they cut my service. This was ok, as I had been angling aka manipulating them in turn to do so. I joined in 2014, and hated every moment of their customer service. To the point I stopped paying my bill in December 2015. After the service was cut, they then told me that they had blackened my name - in writing. As it happens they have no idea the difference between a debt collection company and a credit reference agency. So they had not really blackened my name, as that would take informing a credit reference agency. Anyway the bill was paid on the day I found that I had been thrown out. Their staff are always playing the customer as a fool, and therefore are always trying to trick you to get what they want. I think that they think - like all call centre staff - that the customer calls them to help them keep their job. All the excuses they gave did not add up for their behaviour. Not only this but they seem to think that the customer has never called them before, or any other call centre - so that they can say and do what they want and you will believe it. They try to blagg that they follow rules. Its strange then that these rules are so easily broken by themselves. e cant put the phone down if the customer is still there. We cant put the phone down if the customer is still calling. Both of which are always broken. Putting the phone on hold/mute indefinitely - aka trying to get you to end the call. Or quickly coming back to the phone while on hold or mute and putting the phone down on you. Its just goes on and on and on. Terrible. I am glad they got rid of me, albeit unwittingly falling for their own ploys. ha.