My mother got moved to talk talk from shell energy/ octopus. After the first bill I called talk talk customer service and questioned why my mother was charged £90 for telephone line rental to be told that is the charge. Even though she hasn't made any calls and is not on broadband, they're charging for fresh air! I was told it would cost less for broadband and calls so we agreed to set that up and pay monthly. The person took a phone number then went silent for 5 minutes, then took a line of address and went silent for 6 minutes. This happened several times. They said they would transfer me then cut me off. They rang back and took my email, 5 mins silence then said it was not right give me another. The same happened so they said they would use the first, which their system now magically did accept! All through this they kept insisting my infirm 86 year old mother keep coming back to the phone to confirm everything, having assured me I was set up to deal with it and that this would "definitely be the last time". I can't write everything that was awful in one review. All through it was as if the person was seeing how badly they could treat us, how long they could leave us in silence before we refused to take it any more. After 1 hour 20mins (on the last call) of this appalling behaviour I told her to forget it all as they were the worst company I have ever dealt with. We have now moved to BT, are saving £18 a month and don't get appalling treatment by their customer service. With this disgusting "service" there's no wonder talk talk are more than £1 billion in debt and their customers are leaving.