spent hours (in total around 4hrs) between phone and chats with customer service first,specialist after, then cancellation team and then back to customer service to only obtain a phone number that didn’t work for a while. long story short i left my home and requested to cancel the service from that day, return the router following talktalk return policies but still got charged for the whole mo th of service and asked to proof myself i have sent back the device and had co versations about ending my service when at the beginning of of every conversation, both written or spoken, taltalk state that all conversations are monitored and recorded. not to mention that the price of monthly service kept increasing…definitely not recommended to anyone to have to deal with talktalk. they are very available when they have to receive payments but make it very complicated and difficult to help sorting problems orrefounding money.