TLDR Please go with another company. You will be disconnected if you don't learn how to navigate the intro bot. You will spend hours on the phone with any department and never accomplish anything. You will be asked to go through security checks with every person you speak to. You will be with a department for an average of 48 mins, then be passed over to another and start the process again. You will be told your concerns have been noted and are being looked in to, only to learn that is not true. When you have had enough and ask to speak to a manager or head of department, you will be put on hold then disconnected after 15 mins. Honestly and seriously, I could keep going. I was left without internet for 3 weeks and then they wanted me to wait another 2 and a half because "the engineer needs to check everything." Thank the Lord I was able to cancel because I hadn't even STARTED my contract yet!!!