So bad, my mums wheelchair bound and is having a new chairlift fitted so the electrician turned off all power in the house for 20 mins, once it was back on the Internet wouldn't connect so after speaking for nearly an hour I was told I needed a new ethernet cable, even though it worked perfectly 20 mins before, so I asked if they could send someone round as my mums only pleasure is watching television and they would obviously have a spare cable and if that was the problem it's a 2 minute fix but if not they are there to fix it.....instead I was told they will post out a cable which can take 3 days to arrive and if it still doesn't work to ring back, so my mums without Internet for a minimum of 3 days and then if its not the cable its more time, surely they have engineers in the area who can call round with a cable if that's what they think it is, surely a wheelchair bound pensioner should be high on the list of priorities for these companies, I'm totally disgusted by companies attitudes towards more vulnerable customers