I have been a loyal customer with talk talk for 10 years starting with line one then tiscali. We received a letter last month stating they were moving me to a new broadband package and adding extra charges to my account. I subsequently moved to sky broadband. Then I received a final bill with a contract breaking fee of £69! In anger I rang them up but got nowhere. I was passed from pillar to post. The guy in the call centre argued that this was correct and that the new package was optional. When in reality the letter didn't give me much choice. I ended up having to ask to speak to a manager over 5 times and eventually was put on hold for over 20 minutes when I gave up. I spent over an hour on the phone overall and came away with nothing. Don't use them you will regret it when you need to ring them up for anything.