My Ongoing Struggle with TalkTalk Fibre Installation: Repeated Delays and Broken Promises Hello everyone, I wanted to share my frustrating experience with TalkTalk in hopes it might help others who are dealing with similar issues. I signed a contract with TalkTalk on 16 October 2024 for their Fibre 500 service, expecting installation within 14 days as promised. But here I am, almost a month later, with no service, endless delays, and a mountain of excuses. The Timeline of Missed Promises 30 October: The initial 14-day deadline for installation came and went with no technician. 13 November: After countless follow-ups, I was told OpenReach would come for the civil work, confirmed by a text. Yet, no one arrived, and TalkTalk didn’t provide any update on the missed appointment. 19 November: I’ve now been given this date as the next possible installation date. At this point, I have zero confidence it will actually happen. Useless Customer Service To add to the frustration, every time I call TalkTalk’s customer service, they give me generic, copy-paste responses that completely sidestep the actual issue. On top of that, they’ve directed me to contact OpenReach and CityFibre myself—essentially asking me to chase down their infrastructure partners and do their job for them. To make matters worse, the systems that TalkTalk customer service uses to access accounts and updates seem to conveniently go down quite often. This from a company that’s supposed to provide broadband service! It’s beyond me how a broadband company can’t even keep its own systems running reliably. Why This is So Frustrating I don’t live in a remote area—I’m in a centrally located apartment block, where my neighbors on both sides already have fibre. Just recently, I watched OpenReach do work for another neighbor, while I’m left waiting with no internet and no real answers. What I’ve Asked for But Haven’t Received 1. A firm installation date without further delays. 2. Proactive communication on any changes to the schedule, so I don’t have to keep chasing them. 3. A temporary Wi-Fi solution at no cost until my broadband is finally set up. 4. Compensation for the delays and additional mobile data costs I’ve incurred. 5. The right to terminate my contract without penalty if they can’t meet this new deadline. I trusted TalkTalk to deliver what they promised, but this experience has been ridiculous. It’s honestly the most poorly run company I’ve ever dealt with. If any of you have managed to get through a similar situation, I’d appreciate any advice! Thanks for reading, and here’s hoping TalkTalk finally steps up.