Spent five months without proper telephone service, rang 15/20 times at my expense. In the end I was going through the same customer service guff about how important my custom was, but no one was actually listening to what I was saying, so they would do online checks clear the line then as soon as someone rang my landline it would shut down (this was usually me ringing to see if the line was ok) so then I would ring them again and they would have to go through the whole process again... But not once did anyone actually listen to what I was saying.! They got me to check the line by dialing a number, and declaring the line was ok, then the line was forwarded to my mobile, while the technical department look into it, they said the line was ok and forgot to take the divert off, so I rang again they took the divert off someone rang my house and the line shutdown.! Around we went again, all the time this loop of how important my custom was playing in the background.! I ran out of patience and found out after five month if I had had not had the service I was paying for they were in breach of contract (after 30 days, no one told us this obviously)and I could leave without incurring a leaving fee, this was agreed with two managers and I have emails, also it was written on my notes. The final bill was £25.90 guess what I was billed for £205, there was a £179 leaving fee. I rang the again, after having numerous reassurances.! Every phone call was 40+ minutes, the people on the other end of the line were polite and pleasant also absolutely ineffective. Going through the motions in a very passive aggressive way. Talk Talk UK should really look into how they are being represented, because I was with them for 15 years WiFi and telephone, I paid by direct debit, I have had three children go through their teenage phone years, I have paid every bill on time (even the pubity hit bills) Their treatment of ourselves was irritating, frustrating and costly their apologies or compensation non existed, we will not be paying the £205 ... they can have their £25 and hopefully the whole sorry mess will be finished.!!