Pray you never need help. I paid £60 a month for full fibre - a price I’d now willingly pay to never deal with this company again. After weeks of unreliable service and endless frustration, I cancelled my contract, swallowed an early termination fee, and called it money well spent to escape this circus of incompetence. Their so-called "support" is a Kafkaesque nightmare. Forget speaking to a competent human - you're at the mercy of a chat system so infuriating it feels intentionally designed to provoke a mixture of utter despair and impotent rage. I recently wasted six excruciating hours exchanging messages with 'advisers' who lied outright, provided consistently incorrect advice, and blatantly ignored my case history. Expect to repeat yourself ad nauseam, endure endless questions they’ve already asked, and watch them squirm to avoid sending an engineer - despite their evident inability to fix anything remotely. They cling to their script like it's a lifeline: “Restart your router,” they parrot, even after you’ve delivered detailed technical diagnostics proving the fault is on their end. Their entire customer service infrastructure reeks of cost-cutting at the expense of basic functionality. The message is clear: once they have your money, they couldn’t care less. If you value your sanity or require dependable internet, avoid this company as though your life depends on it - because your patience and productivity certainly will.