My router stopped working on 11th of November.Talktalk have now sent out two new routers neither of them worked.They have sent out open reach engineers three times they say problem is at Talktalks end.Friday they tried to send out a fourth engineer but open reach said no as they had already identified where problem was.Talktalk did not advise me the visit was cancelled so I waited in for nothing.I have spent at least16 hours on chat lines and about four hours on the phone most of which was waiting for someone to answer the phone.40 days on I am still without a router,so no WiFi or telephone.I have cancelled my direct debit.the whole talktalk system is based on chat lines and answer phones and messages you can't reply to.I would not recommend this company to anyone.Rating for them large minus.