was with TalkTalk for several years and when I moved house in December I tried to move my contact over. Was told that would be fine- take the old router and an engineer would be out the day after we moved. Engineer came but couldn’t complete the job. Promised to come back the next day and didn’t. So hard to get through anyone at TalkTalk. Eventually I was offered another date but had to wait 14 days. I received no confirmation and so the day before I called TalkTalk (bear in my it’s 45mins+ ordeal anytime you have to call them) and was told engineer had cancelled. Nobody was going to tell me it seemed!? Had to wait 3 more days. Engineer came, said all was working. It didn’t work. Online chat with TalkTalk (another 45m gone). Assured it was updating and would work after midnight. Amazingly, it didn’t. Another online chat (60m+) and eventually I was told a) I am disconnected and my account isn’t active b) it’s not possible to use my old router and I need to wait 14 days for a new one. At this point I gave up. Have lost hours to this and been without internet for a month. Joined sky- sorted in a week. Engineer there within 48hr even over the new year bank hol when we did have an issue getting online. Do yourself a favour- avoid TalkTalk and my recommendation goes to sky who have made them look like utter clowns