We tried to cancel our subscription as no longer need it at the end of the contract. Instead of straightforward cancellation we were dragged into the two weeks of phone conversations last year and a couple more this year. Despite saying that there will be no charge and apologising for all the inconvenience caused last year, we were told that we would still need to pay £85 penalty this year. Then after wasting more time on the phone the penalty was finally dismissed, but we would still need to pay for additional months, which is not a part of our contract. Finally, after speaking to senior complaint manager Talk Talk agreed to honour original contract, but only if we called them again! within a three day slot at the end of the next month. We feel that this company has tried to take significant sums of money from us, for which it not entitled. They have also caused us considerable distress and upset through a lengthily process, that finally produced an honourable agreement. The whole experience has been frightening and exhausting. People, who do not have a capacity to defend themselves against this, should be aware of the danger of dealing with Talk Talk. Although, the staff are polite and we will not be out of pocket, this does not excuse their attempts to take our money, which they are not entitled to, and cause so much unnecessary distress and inconvenience. Their apology means very little unless they significantly change their behaviour towards their customers.