3 months with the WiFi not working... 9 phone calls... passed on to 7 different people on one call! Couldn't use the WiFi but still got charged (We refused to pay for a service we weren't getting!!) 4 live chats later and another call we were promised a call back... Didn't happen! Eventually got through again and got sent a new box... worked for 1 week! We have now been without wifi for 2 weeks. We both work from home and can't which makes our business suffer! We have had to pay out for more data plus all the money lost on the calls which apparently we would get compensation for... hasn't happened! Phoned again and online chat again for 2 hours last week to be told it will work in half an hour... that was just to get us off the phone! Was promised a call after 3 days it's now been 8! I've written on their Facebook page 3 times and been ignored! Worst service ever! Somebody get back to us or we will be seeking legal advice!!