CEO team are incompetent liars who cannot understand the basic issues of billing and service provision Nearly 2 years ago I signed up to 76mb broadband (faster fibre service with booster). Cost was £42.50. After 2 months I noticed my speed was capped at approx 30mb. After numerous calls to customer service and technical support, who on average can't string a sentence of comprehensible English together because they our offshore and some of the worst English speakers I have ever encountered in customer service, I made a complaint to the CEO team. It was quickly identified and admitted to me that BT oversold capacity at the exchange and therefore my service was limited to the faster fibre (up to 38mb) package. A discount was applied to my account so that I was paying for the faster fibre service (£28.50 a month) for the duration of the contract. Silly me assumed that after that I would be dropped on to the correct service, or that it would simple enough to amend my billing so I am paying for the service I am receiving. In August, I started to be billed £42.50 again. This is the cost of the faster fibre service with booster up to 76mb which I cannot receive. I spoke to customer service who again didn't understand what I was saying, and passed me through to technical. It is a billing issue not a technical issue. So I emailed the CEO team, replying to my old resolution email. This was ignored. So I again emailed Dido Harding, giving the details. All I want is to pay for the service I am receiving, and have the difference credited. I'm not asking for freebies, I'm not trying to get something for nothing. I want to pay £28.50 for the faster fibre service (up to 38mb) with line rental. Repeatedly, the CEO team have said that £42.50 is correct for the package I am on, and that my line is only capable of 30.7mb speeds. This is a contradiction. £42.50 is the cost of the 76mb package. What I am on, as was admitted 22 months ago, and as they have repeatedly told me themselves, is the 'up to' 38mb faster fibre package and yet they refuse to refund me any additional charges I have paid and are insistent that I pay for a service I am not receiving. They will however, put me on the right package price if I agree to a new contract! I don't think so - and why should I when it is their issue not mine? I have no intention of being obligated to use TalkTalk when I move house. In the last email exchange, Elen in the CEO team has outright lied to me by saying all their price plans include TV (they don't), and fabricating a product in an attempt to justify the price. Apparently, the 'medium booster' would be more appropriate for my line than the large booster. There is no such thing as a medium booster and in the same email she admits that I can only get 30.7mb anyway - so what exactly the imaginary medium booster will do for me god only knows. They are liars, cowboys, and don't know their own products and services. Added to which you will no doubt have your personal information stolen in a hack. I would love to be contacted by Dido Harding to explain how her team are lying to people in her name. DO NOT USE TALKTALK FOR ANYTHING.