I'll keep it simple. I had no service incl. phone for over 5 weeks. I was charged for the months with no service and offered £22 compensation and charged over £200 for 3 engineer visits - one attended and I was not aware as talk talk had supplied my wrong mobile number, one attended and didn't fix the problem (wrongly analysing the fault). So terrible, inept, haplessand completely unhelpful call centre staff. An all round experience I hope to wipe from my memory once I clear two outstanding complaints I have. Do not go with talk talk - they are really not that cheap either!!