Offered me an upgrade deal, when I said yes but wanted to shop around for an hour to be certain, called back in 1 hour apparently the deal was one from months ago and not available, next advisor offered me another lesser deal which I agreed to, after ages on the phone just as its about to go through they told me I would have to pay a termination fee of £70 odd ! as it wasn't an upgrade but a new contract. No mention of this in the last two calls and 1 hour on the phone, asked for a manager to call back no call, called today manager wouldn't talk to me. I feel they are doing this to stop me going to OFCOM as I need a written reply to a complaint. Avoid at all costs