I had a horrible experience with talk talk!! I was supposed to "go-live" on 16/5 and booked the day off work as an engineer would be coming around. On 14/5, they notified me that I don't need an engineer visit afterall (so I booked my day off for no reason). On 16/5, that my broadboand should start working, I received a call from talk talk saying I did need an appointment after all. So I booked one for 18/5. I wasn't able to take the day off at work, so I called them back and rescheduled for 19/5, that I managed to get off. However, even though the advisor confirmed my appt, I didn't receive a confirmation by email or text. I decided to call them back to double-check. Apparently the previous advisor hadn't actually put the appt on the system and it showed that my appt was still on 18/5. The next advisor assured me that he cancelled the 18/5 appt but that 19/5 was now fully booked. I was really annoyed and upset as I was counting a lot on having broadband by then. And guess what happened next! An engineer called me saying his outside the property on 18/5, even though I cancelled my appt twice!!!! On top of this, they said there was going to be a charge cause I wasn't there!! What an absolute circus of a company!!! Next thing I did was call them and ask to speak to the manager to resolve the issue. To my disappointment, he was insisting he could not get my Friday appt back and that if I cancelled my contract (which hasn't even started btw), I would be charged!!!!!!!!!! This is the WORST customer service experience I've ever had and seems that talktalk is a JOKE. By the end of my last attempt to resolve this I was actually in tears. This manager should be ashamed of himself. That's all I have to say.