This network is a nightmare. From day one until last day. Started with 17Mbs. It was a disaster. Speed wasn't higher than 2Mbs. I had one month when the network worked for 2 days in 1 month. Called them several times explaining that they promised something else when we made the contract. After 10 calls and complaints I was called by first English lady. She offered fibre broadband. I said yes as I needed Internet. The network worked well for about 1 week. I called them again, they made me change some settings in the router and it worked - for another month. Called them several times and they made me take the lid off the socket wall and connect the router straight to wall to run some tests. They never called me back to say what happened with those tests. I called them back and they said I should assemble the lid back. Another month, another issue. They increased prices. That was the time to get rid of them. I called and said I don't agree with the price increase and I want to finish the contract. After moving me from one department to another without my consent I managed to make the contract end. In a few days I spoke to the second English lady. She promised a new router, better connection, better price etc. I continued the contract - big mistake, huge. I have never received the new router, when I called them to ask about it they said I already have their best router so there is nothing they can send. I managed to arrive to end of contract. I am so happy to finish it that I could get myself drunk. Unfortunately I am on antibiotics... Some examples of issues: network was dropping 3-4 times daily, the customer service don't understand any issue and they are useless, broadband that should be 17 Mbps is actually 2Mbps, fibre broadband that should be 36 Mbps is actually 3-4 Mbps, fixed contact price as they offer now is a thing that doesn't allow you to use your rights to finish a contract if they increase costs.
7 years ago
TalkTalk has a
1.2
average rating
from
1,513
reviews
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