This company had me in tears, I spent over 5 hours on the phone to them over a month period, trying to set up an account with them. On one call, I was put though to 9 different people, 4 of which were managers apparently, while I tried to set up my account for a 3rd time, the very last person, who I was put though to, was in the Philippines, I could barely hear her, there was a time delay and the call kept cutting out. I finally lost my patience, because I had been on the phone over an hour and a half. So gave up and asked to be put though to the cancellation team, and to my horror that was in South Africa, with the same issues as the last person I spoke with. I just lost it and put the phone down and now I have the dreaded task of calling back one day, when I have calmed down. I absolutely do not recommend this company, they have great deals, but that is for a reason, they can't actually set up and deliver their service, without the customer, having some sort of a nervous break down! I am not exaggerating, if you value you time and your sanity, don't even think of going with Talktalk, they have got to have the worse customer service in the world! There is much more to my story, but its all incredibly boring. Each person you speak to, does not have a clue what they are doing, they make things up and lie and if you do manage to speak to someone who seems to have a firm grasp on what's going on, don't be fooled because even they will let yo down in the long run, when you find out your account is not set up properly. This company is an absolute joke! Do yourself a favour and look elsewhere!