This is the worst broadband company I have ever had the misfortune to deal with. Ripped me off increased bills because I was unable to use direct debit. Directly threatened me on the phone when I couldn't pay. And then threatened me again to damage my credit file. The service was always slow and dropped out a lot. One time i had no Internet a week and no phone line. Excuses constantly. No refund for loss of service and my last bill I just paid off was £29 yet they threatened ruin my credit file for 6 years over that. Didn't send any bill in post. I didn't even see the email until yesterday. A complete and utter joke of a company. Really your reputation will suffer treating people like dirt. Two of my friends have today cancelled because way I was treated by Talk Talk so go enjoy your £29 pounds out of me you just lost a lot lot more.