Our Broadband speed has never been what you might call sprightly with Talktalk, but when it went down to 230KBps Download and 130KBps Upload one night (verified with an online speed testing tool) I felt enough was enough. Even early next (Sunday) morning the speed was still only 690KBps and 290KBps, so still far short of what we pay for. Being a Sunday I used their Chat service, and well, their staff were even slower than their broadband service. An overseas connection with poor comprehension of written English and a reliance on what must be their own toolbox of instant 'stock' questions and answers. No further forward so I'll be changing supplier and registering a formal complaint with OFCOM.