Please avoid this company - I transferred my service from these scammers to BT shortly after they mugged me with a price rise 3 months into my 'no price rise' contract. After sending me a 'sorry you're leaving' letter in June, they subsequently decided that they weren't notified of my service transfer (you physically can't transfer broadband without a MAC transfer, so a fairly simple-minded lie) and that I therefore owe them 3 months of payments for the service they no longer supply. 3 months after transferring, I'm now being hounded by their extortionists Moorcroft - No attempt has been made to explain what the extortion demand relates to, so I have to guess they're trying to claim 3 months of subscription payments. Customer service staff are garbage, refuse to communicate or issue a deadlock letter - clearly think that a complaint can't be made to the ombudsman schemes without one, but fortunately not the case. Disgusting people, criminal company - avoid them like the plague