1. Setting up: disabled, brain damage: password & username allocated by them, with personal details incorporated, over phone. S/ting went wrong writing it down. Cd not Access a/c for 2 years. 3 x40 min phone calls, ending in tears because of fast speech and difficulty understanding. All I wanted was a system reset or a fresh start. Finally desperate sit in at TT office gave me new one, but still too long for damaed brain to handle. Waited till end of contrct and cancelled. Received letter accepting cancellation. Sincé then have been harassed for payment I do not owe. TT took 3 payments from my a/c after cancellation, refunded by Bank. TT said they did not know I had cancelled. Sent them copy of new provider's check list showing they had been notified (and had sent me a letter). Thought it was all done as no reply to letters exchanged in early March. Have just received a notice of intent, giving me 6 weeks to pay or be taken to court. It is tempting to pay to get them off my back, but I know I am not the only one treated like this. If this goes to court, they will lose and I can ask for day-care for my cat, a special disability vehicle to get to court, and the cost of a carer to accompany me. Their different departments do not talk to each other, in person or via internet, so there is no one person you can contact. I regret using them as my first experience of my own computer (before housebound, used free library). Whatever the speeds, offers, etc., accuracy in delivery is vital and in this they have failed.