This is a sad tale of the very worst service to expect if you are elderly, vulnerable and the only means of outside contact is a land line. My 93 year old mother who lives on her own and has no mobile or computer reported a fault on her line on Friday 23rd April. I was with her to go through security. Checks were carried out. Texts sent to me . Fault not found so we did check on the device. No faults on device so they agreed to carry out further checks. On Saturday I called in to my mother. Still no connection so called Talk Talk again and they sent a reference to my mobile and said they would help. On Sunday I asked a neighbour to check my mothers line. Still faulty. Called Talk Talk. Went through security. Got a reference. All they could do was register a complaint. On Monday I got a text from Talk Talk saying they would call my mothers land line to try to resolve the issue but they failed to realise that her land line was faulty!! So began a string of over 25 texts. Me and Talk Talk . They insisted that I go through security and refused to say if they had the records of the previous communications despite me giving them references. SO my 93 year old frail mother is left abandoned by Talk Talk. A dreadful way to treat anyone let alone a vulnerable person.